Refund policy

At Zenplenish, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer the following return and exchange options:

 

Returns and Exchanges

If you are not satisfied with your purchase, you may return the product within 14 days of receiving your order. The product must be in its original condition, unused, and in the original packaging. You’ll also need the receipt or proof of purchase.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Return Shipping

The customer is responsible for the cost of return shipping for non-damaged or non-defective items. We recommend using a trackable shipping service to ensure that the return is received.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will gladly offer a replacement or refund for the damaged item upon receiving photos of the damaged product.

 

How to Request a Return

To initiate a return, please contact our customer service team at support@zenplenish.com with your order number and a description of the issue.

Please Note:

• Returns or exchanges are not accepted for used products or items that are not in their original condition.
• Shipping costs for returns or exchanges are the responsibility of the customer, unless the item is defective or damaged.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at support@zenplenish.com.